FAQ - Frequently Asked Questions
What types of products do you offer?
We offer a selection of baby essentials:
- Textiles & linen (bodysuits, sleeping bags, blankets, organic cotton bibs)
- Awakening & natural toys (Montessori toys, wooden rattles, mobiles, certified comforters)
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Baby essentials (washable wipes, natural brushes, practical accessories, glass bottles, pacifiers)
- Bedroom & decoration (night lights, storage baskets, decorative elements for a soft and secure cocoon).
Our goal is to cover the daily needs of parents, without falling into overconsumption.
Are your products really eco-friendly?
Yes 🌱. We favor natural materials like organic cotton, wood, and bamboo. We promote reusable alternatives (like washable wipes) and work with European suppliers committed to a sustainable approach.
Can I return a product?
Yes. By law, you have 14 days to exercise your right of withdrawal. Products must be returned in their original condition, unused and unwashed. More details are available in our Return Policy.
Is my payment information secure?
Yes ✅. The security of your payments is a priority for us.
- All transactions on our site are protected by an SSL certificate (you see the padlock 🔒 in the address bar). This means your data is encrypted and cannot be intercepted.
- We never store your banking information.
- Payments are processed through PCI-DSS certified providers like PayPal and Stripe, which adhere to the highest international security standards.
👉 So you can order with confidence.
Where can I track my order?
As soon as it is shipped, you will receive an email with a tracking number .
You can also track the status of your order from your customer account.
How to care for your textile products?
Our organic cotton textiles can be machine washed at 30°C with a mild detergent.
Avoid bleach and high heat tumble drying to preserve natural fibers.
How do you ensure the safety of your products?
Each product is selected for its compliance with European safety standards. We only work with reliable European suppliers, and we always prioritize traceability and transparency.
How can I contact you?
You can write to us at: bonjour@tipoussin.fr .
We generally respond within 24 to 48 business hours .